Our store has been working since 2007 and provides reliable and quality service to its customers. Since the beginning of 2018, the updated site has been launched, now we are also available in English. Our clients are not only Russian-speaking reenactors from Russia and the former USSR, but also enthusiasts of history from the USA, Canada, the UK, France, Italy, Germany, Switzerland, Holland, Poland, Singapore, Japan, Australia and other countries.
You can read some feedbacks about us on the internet. Here are some pages in Russian (sometimes you need to register first):
And in English facebook.com
If you do not send after payment?
We always send paid orders and make sure that they reach the buyer. If you think that the order is delayed, call or email us (or use WhatsApp), we will answer and help. Orders paid by PayPal are under protection by the payment system.
I paid, and you didn't confirm...
1) we confirm payments 1 time in 24 hours (and no more than 48 hours on weekends and holidays). If you do not want to wait, you can write or call, we will answer it on your payment.
2) Some payments (for example, international bank transfer) take many hours.
3) the payment could have come to us without notice from the bank; if it has been more than 24 hours, and we have not confirmed — write or call us, we will find the payment.
But my friend says that he did not receive anything...
Unfortunately, there are fraudulent sellers on the Internet. Scammers can sell what they don't have, they can even fake the pages of honest sellers and trade on their behalf. The first thing your friend should have done was to contact us. We are interested in satisfied customers and a good reputation, so we would definitely find and solve the problem with his order. But maybe your friend just didn't buy from us?
Unfortunately, the buyers themselves are very superficial. For example, one person asked a buddy to buy a product from us and then hand it over to him later. After a while, the same person called us and asked where his product was? It turned out that his buddy did not buy anything from us! The person did not really know the contacts of that man, and had been communicated with him a couple of times at the event... In this situation, we were powerless. We just reminded him that we could send the goods to him to any place with a guarantee of receipt.
What is the guarantee of receiving the parcel?
Each parcel has a unique number (tracker) and is traceble through the Internet. Parcels are rarely lost. In case you have not received your item, please contact us. We will quickly check what is going on with the parcel. If it became clear that the parcel has disappeared along the way, we will send the goods again (if it is in stock) or refund the money. We need satisfied customers.
Russian post and EMS parcels, photo from open sources.
I recieved not exactly what I ordered.
You ordered, for example, an eagle in 1937, and we sent an eagle in 1940? Then we'll apologize, send you the right product, and you will return not needed at our expense. For very cheap goods (decals, buttons, some stripes), we do not even require the return.
You sent what I ordered, but I don't like the product!
You can send any item back within 14 calendar days from the date of receipt inclusive. We will refund your the goods. We will not refund the delivery, as it is actually done, and there's no our fault in this situation. And you will pay for the return of the goods (or return it by yourself).
The product must be unworn (trying on is allowed). Check: there are no traces of skin fat on the forehead side of the cap, there are no traces from the buckle on the waist belt, there are no scratches on the shoes from walking on the ground, the clothes is not dirty and have no alien odors (sweat, dust, cologne water). You may not to save the packaging, but we would appreciate it if you return the packaging too.
The product I recieved differs from the photo on the website.
This is technically impossible. We take photos of the products we sell. If you can not see any detail on the photo, ask for additional photos, we will make them on the phone and send you on WhatsApp (messenger) or email.
Sometimes the differences may be in the stamps, color and material of minor details (for example, the lining material), but we always indicate in the description of the goods about such differences.
You also need to take into account that the photo is only a photo. In some cases, it is impossible to understand whether the color of two different objects is the same, how bright or dull the color of a camouflage is, what shade of green a shirt has... But even in such cases, we can take a photo in another light, a comparative photo of two items in one shot, offer small pieces of material as a sample (if available) etc. You can also try any product and even choose one of similar products at the pickup (delivery services must be paid in any case).
The size doesn't fit me.
You may change it! But from now on, read the description, measure yourself, consult with us and choose the size before buying. Otherwise, it will be like "any folly for your lolly".