How to order

How to order?
Select products, add them to the shopping cart of the website (click the "Add to cart" button next to the product description) and make the order on the website.

Can I order by phone or in person?
No, we accept orders through the website. Reason: all orders are stored in the database to make sure that each of them reaches its customer; the database is linked to the site.

Where are you sending from?
We ship from an automated warehouse in the Tver region, Russia.

Can I visit your warehouse?
You cannot go to our warehouse, it is not intended for customers (it is narrow and everything is kept in packages). Employees who have the right to be there are financially responsible (they pay for the loss), so they will be strictly against visiting. Please use the delivery service.

When will you send my order?
Within 2 (two) business days, not counting the day of payment receipt. There is an important condition: you paid for your order before 17:00 Moscow time or 5 p.m. GMT+3.

How do you ship orders?
We pack orders on weekdays after 17:00 Moscow time (5 p.m. GMT+3). During the working day, the administrator checks payments and marks orders as paid. Then he assigns track numbers to the packages. The track numbers is assigned before assembling the packages, it is only a virtual place in the mail system. So when you get the number, but you don't see any movement the next day, that's no reason to worry. Your order is not forgotten. Then a warehouse employee assembles orders and makes mail parcels (or other type of packaging). On the next business day (according to the rules, we have 2 business days, not counting the day of receipt of your payment), bags with parcels are taken to the post office (or to the courier service, depends on your order). Then the tracker shows that your order began its way to you.

It's been 2 days and you haven't sent anything!
The next business day for Friday is Monday (the third calendar day). If you paid for your order on Thursday at 10 p.m. GMT+3, it will not be sent on Friday (payments received before 5 p.m. GMT+3 are taken into account), but will be sent on Monday or Tuesday; everything is exactly in accordance with our rules.

How do I know what with my order is?
If you are registered, you can see the status of the order in your personal account on our website.
If you are not registered, please check your email! 2 emails will be sent:
1) that the order is paid (we received your payment) and
2) that the order has been sent (with a parcel number for tracking via the internet).

I haven't received any emails!
We send emails for absolutely all orders. Moreover, we send them not only to you, but also to ourselves... to make sure that the email (its copy) actually came out and reached you. If you have not received an email, write or call us, the manager will solve this issue promptly.

There may be several reasons why you didn't receive the email.

1) You didn't find the email. Many email clients (for example, Gmail) organize emails into folders to make it easier for you to sort them out). Most likely, our email will end up in the "Notifications" folder, which you probably don't read, because there are a lot of notifications in it. How to find it? Do a search by sender "reenact.store".
2) You didn't find the email in your Inbox or Notifications. The email may have ended up in the SPAM folder. Many email clients consider our emails SPAM (unwanted ads), because our emails are all similar (based on the same template). How to find it? Do a search by sender "reenact.store", including the SPAM folder.
3) You didn't find the email anywhere. Some mail services delete messages, considering them SPAM, without showing them at all, even at the receiving stage. It also depends on the settings of your SPAM filters (there is a setting that allows you to delete SPAM without a trace and without control).
4) You didn't receive the email because you written your email address with an error when ordering. If you mix up one digit in the phone number, we can't reach it. And if you mix up any character in the email address — we can't reach it the same way.

Nothing helps, where is my order?
Please write to us from your email address. We will respond with a tracker.
We do not send trackers by SMS, internet-messengers or voice over the phone, but only by email.

Delivery

We deliver goods to any place in the world where they can be delivered by mail.

And to [my country]?
And to your country too. We ship to any country in Europe, in the US, in the UK, Canada and Australia. We deliver to China, Japan and any country in Asia. We ship to CIS (ex-USSR countries). We ship to any place in the world where the Russian post or delivery service can send it.

Do you have free shipping?

Yes! We will deliver orders from 5000 ₽ in Russia at our expense! Delivery is carried out to the post office or pick-up point of CDEK.

In Belarus, too, from 5000 Russian rubles (to CDEK point).

And we will deliver orders from 3000 ₽ to Moscow and St. Petersburg for free!

And in general, we will deliver an order from 400 €to anywhere in the world for free.

How much does delivery cost?
Put the product in the basket (it is not necessary to buy it immediately). There, select your country and area, and you will be offered various delivery options: by cost and speed. In case of economy postal delivery, average prices are:

How long to wait my delivery?
The fastest shipping way worldwide from Russia is express courier service, but it cost 3-4 times more that postal shipping. Economy shipping takes more time but it much cheaper and in most cases it saves you from custom fees in your country. Carriers are responsible for delays, but amends are minor and very difficult to obtain. We are not responsible for the delay of shipments by carriers. Sometimes, for known (pandemic, war) or officially unknown (change of carrier or warehouse) reasons, delivery times may be delayed.

I don't like your delivery options!
You can get delivery in your own way, just offer! We can arrange it! For example, express courier services (SPSR, DHL, TNT, Pony, etc.), transport companies (Cargo etc.), or send with a train or flight attendant, sea transport, etc. All associated costs (for example, picking up cargo from our warehouse, delivery to the train station, etc.), you should pay in advance. Therefore, the delivery options offered in the store's shopping cart are optimal in terms of price and speed.

I need the goods today!
It is impossible to receive the goods on the day of order.

I want to pick up the goods myself.
You can receive your order at any pick-up point of CDEK service in Moscow and St.-Petersburg (according to the territorial subordination of the CDEK, and not the administrative division). We will bring orders from 2.000₽ there for free (you only pay for the goods). Delivery of orders cheaper than 2.000 ₽ is to be paid.

I want to try on clothes at the pickup.
You can order and pay for several items of different sizes, and after fitting and thinking (no more than 14 days), announce to us the return of unnecessary items (goods should have no traces of use). Returning by CDEK takes usually 2-3 days and is not expensive. When we get the goods back, we send you money for them.

No, I want to come and see what you have, to try clothes...
Goods are stored in a remote warehouse, just numbered shelves and boxes. The warehouse is not intended for receiving customers (there is simply no space). For security reasons, only material liable persons (that is, employees collecting orders) are entitled to enter the warehouse. We understand that it would be interesting: to have a large store with parking and a coffee machine. But we understand how much it costs, and do not want to shift these costs onto the buyers. Better, our products are cheaper for you!

Can I try on clothes without buying them?
Yes, take courier delivery in Moscow & St. Petersburg or use any office of CDEK shipping company. Delivery, however, won't be free in this case. You need to warn about fitting in advance (when placing the order, in the comments)! Otherwise, the courier service will not allow you to try on before payment.

Can my package be lost during shipping?
Packages are lost very rarely, no matter what delivery service we used. In case you have not received your item, please contact us. We will quickly check what's wrong with the parcel. It's probably all right. But if you still didn't get the parcel for a long time (more than 6 month in case of economy international shipping and 1 month inside Russia), we will send the goods again (if it is in stock) or return the money. We need satisfied customers.

Do you deliver by cash on delivery?
No. Our store has been operating since 2007 and is widely known to the audience. We love, appreciate and do not deceive our customers. There's no reason not to trust us. If you are still in doubt, ask your friends, colleagues in the reenactment or on the forums about us.
We only deliver paid orders.

What if you send nothing after payment?
We have been working since 2007, we are prominent in the Russian community of reenactors and known in the USA and EU WW2 reenactors' community. Ask about us on the Internet to make sure of our honesty. We always send paid orders and make sure they reach the buyer. We also accept returns of defective or adequate items (if you didn't simply like them) within 14 days after receipt. We are interested in regular customers!

I live not in Russia. Judging by the tracker, my package has left Russia and there is no more information about it.
After your parcel went through customs on the territory of the Russian Federation, it waits for further shipment in a special warehouse. Then it is physically transported to the country of destination, where it also awaits the queue at the warehouse and undergoes local customs processing. The time between these two customs is a “blank spot” in the movement history of the parcel. It can take from 2 days to several weeks, while a buyer may think that the package "disappeared from the radar". In fact, international parcels do not disappear. They can be delayed for various reasons and even come back! But do not disappear without a trace. Usually, after a couple of weeks, the parcel appears in the destination country and is delivered by local mail.
We do not track your parcel, it is your responsibility! If you think that the parcel is taking too long, write to us. Then we will support you (including pressure on the mail from our side) until we are sure that you have received your parcel.

I don't live in Russia. Will my parcel be delayed by customs?
All shipments have a customs declaration and pass through customs, but not all are delayed. Most of the parcels in the destination country are scanned automatically (with special scanners that detect the contents) to prevent the import of prohibited items by mail. Our shop does not sell anything prohibited, so there will be no problems.
Information in the customs declaration is checked for validity (usually for large and expensive parcels). If a customs official does not agree with the value of content, he/she will issue a customs notification (letter), and will require the recipient of the parcel content details (invoice, links to products online, reciept or bank statement). Based on this, the customs official will calculate the fee and the parcel will be released only after the fee is paid.
We try to prepare customs declarations so, to make it easier for our clients to receive a parcel. Please learn the postal customs rules in your country! Sometimes the fee cannot be avoided. If you have never encountered customs and your parcel is delayed, please write to us and we will advise you on the best way to solve this problem.

My address is automatically inserted in the browser fields, if anything, then I will clarify.
Check your address before you click Order! In accordance with the store's rules, we accept addresses (except those in the Russian Federation) in the Latin alphabet only. Even to Belarus, Kazakhstan and Ukraine, that commonly use Russian language, even to Asia or Middle east, that have their own alphabets. This is a matter of shipping only. In case of violation, we may ask you to make it again in accordance with the rules (even it's paid).
If you left an order but want to change the address, we will do it for free, if the track is not already linked. However, there will be a delay in sending the order in 1 business day. If the track is linked, in some cases, you shall to pay 50% of the delivery cost. If the order is sent, it will be cheaper to get it at the same address or wait for the return and pay for the delivery again.
Orders are sent in semi-automatic mode. Please check all data before sending the order.

Payment

We accept payments in a variety of ways. We are constantly introducing new payment methods and try to follow the preferences of customers.

What is payment method fee/tax?
Different payment methods have different markups. We try to make our store convenient for customers from different countries, and we make agreements with partners in other countries. The partner accepts the payment, is obliged to pay local taxes, and also withholds the agency fee. This amount we allocate in a separate line in the shopping cart, and you pay it together with the price of the goods and delivery. You can use other payment methods with no such markup. However, they may be less convenient for you.

May I pay by bank card?
Yes. You can pay by a card of any system of any bank of any country. G-Pay is also accepted. Link and other local payment gateways are also accepted. Our parthners are located in Europe and use Stripe and Revolut payment providers. You pay to Europe. You will find card payment method in the shopping cart. Extra fee or discount may be applied depending on the chosen payment method.

What is PayPal?
PayPal is electronic payments system that guarantee you receive your goods. If you didn’t receive what you ordered, or receive nothing, and the seller doesn’t meet you, you can dispute the purchase and get your money back. Protection is valid 180 days after purchase. PayPal requires a bank card to pay, registration is not needed to make the first payment. System rules may differ in different countries.

May I pay by cash transfer like MoneyGram, Western Union, TransferGo and so on?
Yes. We accept all these. You can use any system.

Can I use SWIFT bank transfer? Do you have an IBAN?
Yes, you can pay on a bank account in Europe (to our parthner). Please choose your option in the shopping cart during ordering. Extra discount may be applied!

Can I pay cash?
Not directly. You can deposit money to your bank account or card and pay then. And you can also ask your friend or relative to make a payment for you from their card or account.

I'll order it, and think about the payment later.
You should be able to pay for the order immediately. Otherwise, you will just waste time, the order will be canceled in a day, and you will have to do it again. Check out the payment methods in the shopping cart, select one and make sure that you have access to this payment system and there are enough funds in your account. The order is waiting for payment for only 1 day (and on weekends, holidays, too, 1 day). If you need more time to pay, notify the store about it.
Several unpaid orders in our store from one customer can lead to negative consequences (blocking).

Can I order while the product is available, and pay later?
No. It's violation of our rules. But you can ask your bank for a credit card and pay with that credit card. And pay off the debt later, usually up to 50 days of interest is not charged. If you don't want or can't use cashless payment, you can ask your friend or relative to do it for you.

I don't have the whole amount right now, can I pay in installments?
Yes! You can deposit 25% of the cost of your order and repay the debt when it is convenient for you (but not less than 25% per month). After that, the order will be sent to you. In case of refusal of redemption (or redemption with subsequent return of the goods), the store will refund all the money paid for the order, minus the actual delivery price and the installment fee of 20% per annum.
To use the installment plan, write in the comment to the order "payment in installments". A citizen of any country can use the installment plan of the store.

Four months of installments is very little for me. How else is it possible?
You can pay for the goods by credit card or installment card, receive the goods, and then pay off the debt on the card at a convenient pace. Credit cards and installment cards are issued by banking and financial organizations.

Quality and completeness

The store guarantees that all products fully and in detail correspond to their description and images on the website.

And if my parcel goes missing?
The store is responsible for the goods until you receive them. If the package goes missing, we will send you a new one or refund the money. Another question is if the parcel has arrived, and it is visible on the tracker, and you could not pick it up or (in the case of international mail) did not fulfill the requirements of customs. Then you will have to pay for the return and new delivery of the parcel.

I received the product, but the color is not the same.
If the color does not match the photo / description, a refund is at our expense (exchange if possible). If the color is like on the website, but you don't like it, then it's at your expense.

I received the package, but there is missing.
Unpacking a parcel is a crucial moment. Do it at home (not at the post office). Make sure that all products are present and complete. Do not throw away the packaging at the post office!!! If something is missing, carefully unwrap and inspect all parts of the package. It happens that small parts or insignias stick or fall into the fold of the package. If you are sure that you have examined everything, take a photo of the goods and packaging, write to us. We will check everything and help you.

See also

Full terms of work and the contract with the buyer.

All photos that are not screenshots are taken from open sources in order to illustrate the information on the page. The screenshots belong to the Replica store.