How to order?
Select products, add them to the shopping cart of the website (click the "Add to cart" button next to the product description) and make the order on the website.
Can I order by phone or in person?
No, we only accept orders through the website. You can't place an order by phone, text message, or in person. Reason: all orders are stored in the database to make sure that each of them reaches its customer; the database is linked to the site.
Where are you sending from?
We ship from an automated warehouse in the Tver region, Russia.
Can I visit your warehouse?
You cannot go to our warehouse, it is not intended for customers (it is narrow and everything is kept in packages). Employees who have the right to be there are financially responsible (they pay for the loss), so they will be strictly against visiting. Please use the delivery service.
When will you send my order?
Within 2 (two) business days, not counting the day of payment receipt. There is an important condition: you paid for your order before 17:00 Moscow time or 5 p.m. GMT+3.
How do you ship orders?
We pack orders on weekdays after 17:00 Moscow time (5 p.m. GMT+3). During the working day, the administrator checks payments and marks orders as paid. Then he assigns track numbers to the packages. The track numbers is assigned before assembling the packages, it is only a virtual place in the mail system. So when you get the number, but you don't see any movement the next day, that's no reason to worry. Your order is not forgotten. Then a warehouse employee assembles orders and makes mail parcels (or other type of packaging). On the next business day (according to the rules, we have 2 business days, not counting the day of receipt of your payment), bags with parcels are taken to the post office (or to the courier service, depends on your order). Then the tracker shows that your order began its way to you.
It's been 2 days and you haven't sent anything!
The next business day for Friday is Monday (the third calendar day). If you paid for your order on Thursday at 10 p.m. GMT+3, it will not be sent on Friday (payments received before 5 p.m. GMT+3 are taken into account), but will be sent on Monday or Tuesday; everything is exactly in accordance with our rules.
How do I know what with my order is?
If you are registered, you can see the status of the order in your personal account on our website.
If you are not registered, please check your email! 2 emails will be sent:
1) that the order is paid (we received your payment) and
2) that the order has been sent (with a parcel number for tracking via the internet).
I haven't received any emails!
We send emails for absolutely all orders. Moreover, we send them not only to you, but also to ourselves... to make sure that the email (its copy) actually came out and reached you. There may be several reasons why you didn't receive the email, but they are all on your side.
1) You didn't find the email. Many email clients (for example, Gmail) organize emails into folders to make it easier for you to sort them out). Most likely, our email will end up in the "Notifications" folder, which you probably don't read, because there are a lot of notifications in it. How to find it? Do a search by sender "replik.ru".
2) You didn't find the email in your Inbox or Notifications. The email may have ended up in the SPAM folder. Many email clients consider our emails SPAM (unwanted ads), because our emails are all similar (based on the same template). How to find it? Do a search by sender "replik.ru", including the SPAM folder.
3) You didn't find the email anywhere. Some mail services delete messages, considering them SPAM, without showing them at all, even at the receiving stage. It also depends on the settings of your SPAM filters (there is a setting that allows you to delete SPAM without a trace and without control).
4) You didn't receive the email because you written your email address with an error when ordering. Quite so! If you mix up one digit in the phone number, we can't reach it. And if you mix up any character in the email address — it won't be reached the same way!
Nothing helps, where is my order?
Please write to us from your email address. We will respond with a tracker.
We do not send trackers by SMS, internet-messengers or voice over the phone, but only by email.
We deliver goods to any place in the world where they can be delivered by mail.
And to [my country]?
And to your country too. We ship to any country in Europe, in the US, in the UK, Canada and Australia. We deliver to China, Japan and any country in Asia. We ship to CIS (ex-USSR countries). We ship to any place in the world where the Russian post or delivery service can send it.
Do you have free shipping?
Yes! Orders from 12.000 ₽ (appr. 150€) we ship worldwide at our expense! Within Russia, we send orders from 7.000 ₽ for free. And in Moscow and St. Petersburg, we will deliver orders from 2.000 ₽ to any office of commercial mail СDEK at our expense!
But there are conditions! Free shipping comes with particular payment methods. For some payment methods (by card, PayPal) it is hidden. Switch between payment methods to see the free shipping.
How much does delivery cost?
Put the product in the basket (it is not necessary to buy it immediately). There, select your country and area, and you will be offered various delivery options: by cost and speed. In case of economy postal delivery, average prices are:
Shipping cost in roubles (₽)
|What in order is||Russia (european part)||Russia (Siberia and Far East)||Any country (except Russia)|
|Order over 2000 р.||free1|
to CDEK points in Moscow and St. Petersburg
|Paid, depends on weight|
|Order over 7000 р.||free1||Paid, depends on weight|
|Order over 12000 р.||free1|
|Insignia, decals (flat stuff to 100 g)||89||89||450|
|Cap, shirt (to 2 kg)||199-400||199-800||450-2500|
|Winter jacket + high-boots (≈5 kg)||350-6002||500-18002||≈30002|
1) when paying by some, but not all of the methods offered in the shopping cart.
2) most likely, these goods are more expensive than 12.000 ₽ and we ship them for free worldwide (when paying by some, but not all of the methods offered in the shopping cart).
How long to wait my delivery?
The fastest shipping way worldwide from Russia is express courier service, but it cost 3-4 times more that postal shipping. Economy shipping takes more time but it much cheaper and in most cases it saves you from custom fees in your country. Carriers are responsible for delays, but amends are minor and very difficult to obtain. We are not responsible for the delay of shipments by carriers. Sometimes, for known (pandemic, war) or officially unknown (change of carrier or warehouse) reasons, delivery times may be delayed.
Actual delivery times (days) based on our statistics, and not on the promises of carriers.
|Carrier||Russia (european part)||Russia (Siberia and Far East)||CIS, EU, Western Asia||America, Australia, East. Asia|
|CDEK (incl. free shipping)||3-5||3-10||5-10 to Belarus||doesn't deliver|
|Mail (incl. free shipping)||3-7||10-20||15-50||30-90|
|Express||not available||not available||7-20||7-20|
I don't like your delivery options!
You can get delivery in your own way, just offer! We can arrange it! For example, express courier services (SPSR, DHL, TNT, Pony, etc.), transport companies (Cargo etc.), or send with a train or flight attendant, sea transport, etc. All associated costs (for example, picking up cargo from our warehouse, delivery to the train station, etc.), you should pay in advance. Therefore, the delivery options offered in the store's shopping cart are optimal in terms of price and speed.
I need the goods today!
It is impossible to receive the goods on the day of order.
I want to pick up the goods myself.
You can receive your order at any pick-up point of CDEK service in Moscow and St.-Petersburg (according to the territorial subordination of the CDEK, and not the administrative division). We will bring orders from 2.000₽ there for free (you only pay for the goods). Delivery of orders cheaper than 2.000 ₽ is to be paid.
I want to try on clothes at the pickup.
You can order and pay for several items of different sizes, and after fitting and thinking (no more than 14 days), announce to us the return of unnecessary items (goods should have no traces of use). Returning by CDEK takes usually 2-3 days and is not expensive. When we get the goods back, we send you money for them.
No, I want to come and see what you have, to try clothes...
Goods are stored in a remote warehouse, just numbered shelves and boxes. The warehouse is not intended for receiving customers (there is simply no space). For security reasons, only material liable persons (that is, employees collecting orders) are entitled to enter the warehouse. We understand that it would be interesting: to have a large store with parking and a coffee machine. But we understand how much it costs, and do not want to shift these costs onto the buyers. Better, our products are cheaper for you!
Can I try on clothes without buying them?
Yes, take courier delivery in Moscow & St. Petersburg or use any office of CDEK shipping company. Delivery, however, won't be free in this case. You need to warn about fitting in advance (when placing the order, in the comments)! Otherwise, the courier service will not allow you to try on before payment.
Can my package be lost during shipping?
Packages are lost very rarely, no matter what delivery service we used. In case you have not received your item, please contact us. We will quickly check what's wrong with the parcel. It's probably all right. But if you still didn't get the parcel for a long time (more than 6 month in case of economy international shipping and 1 month inside Russia), we will send the goods again (if it is in stock) or return the money. We need satisfied customers.
Do you deliver by cash on delivery?
Only in Moscow and St. Petersburg. Reason: long delivery / return time of parcels / money from remoted regions.
Why is shipping with cash on delivery costs more?
The delivery amount includes the delivery itself, plus some % of the cost of goods (a company that accepts your payment to transfer to us, takes a fee) and insurance, in case you do not buy the goods and they will go back. When you pay for goods in advance, you do not overpay.
What if you send nothing after payment?
We have been working since 2007, we are prominent in the Russian community of reenactors and known in the USA and EU WW2 reenactors' community. Ask about us on the Internet to make sure of our honesty. We always send paid orders and make sure they reach the buyer. We also accept returns of defective or adequate items (if you didn't simply like them) within 14 days after receipt. We are interested in regular customers!
I do not live in Russia. Should I take economy or express shipping?
If you want to receive the goods quickly (7-15 days), then express. Remember that the express shipping is expensive compared to the cost of the goods (shipping costs from 75€), plus all express parcels are subject to customs duty in your country. If you are willing to wait 15-90 days (but still get your goods in the end and possibly avoid customs duty), order delivery by regular mail (economy). Regular mail is about 3 times cheaper than express. Unfortunately, delivery to the regions located across the ocean from Russia takes a long time, at least 6 weeks.
I live not in Russia. Judging by the tracker, my package (not express) has left Russia and there is no more information about it.
After your parcel went through customs on the territory of the Russian Federation, it waits for further shipment in a special warehouse. Then it is physically transported to the country of destination, where it also awaits the queue at the warehouse and undergoes local customs processing. The time between these two customs is a “blank spot” in the movement history of the parcel. It can take from 2 days to several weeks, while a buyer may think that the package "disappeared from the radar". In fact, international parcels do not disappear. They can be delayed for various reasons and even come back! But do not disappear without a trace. Usually, after a couple of weeks, the parcel appears in the destination country and is delivered by local mail.
We do not track your parcel, it is your responsibility! If you think that the parcel is taking too long, write to us. Then we will support you (including pressure on the mail from our side) until we are sure that you have received your parcel.
I don't live in Russia. Will my parcel (not express) be delayed by customs?
All shipments have a customs declaration and pass through customs, but not all are delayed. Most of the parcels in the destination country are scanned automatically (with special scanners that detect the contents) to prevent the import of prohibited items by mail. Our shop does not sell anything prohibited, so there will be no problems.
Information in the customs declaration is checked for validity (usually for large and expensive parcels). If a customs official does not agree with the value of content, he/she will issue a customs notification (letter), and will require the recipient of the parcel content details (invoice, links to products online, reciept or bank statement). Based on this, the customs official will calculate the fee and the parcel will be released only after the fee is paid.
We try to prepare customs declarations so, to make it easier for our clients to receive a parcel. Please learn the postal customs rules in your country! Sometimes the fee cannot be avoided. If you have never encountered customs and your parcel is delayed, please write to us and we will advise you on the best way to solve this problem.
I ordered express delivery. Will they charge me a fee as well?
We can not control the work of customs in your country. We only try to draw up the documents correctly to help you. According to our experience, all express parcels are subject to customs duties. The fee is charged, as a rule, from the cost of goods and delivery combined. The duty consists of VAT (about 20%), customs duty (0-15%) and a fixed administrative fee (for example, 12€). The duty on express delivery of goods with a declared value of 100€ can be 50€. Some countries do not charge duties. Please check the customs rules in your country, we can't see everything from here!
My address is automatically inserted in the browser fields, if anything, then I will clarify.
Check your address before you click Order! In accordance with the store's rules, we accept addresses (except those in the Russian Federation) in the Latin alphabet only. Even to Belarus, Kazakhstan and Ukraine, that commonly use Russian language, even to Asia or Middle east, that have their own alphabets. This is a matter of shipping only. In case of violation, we may ask you to make it again in accordance with the rules (even it's paid).
If you left an order but want to change the address, we will do it for free, if the track is not already linked. However, there will be a delay in sending the order in 1 business day. If the track is linked, in some cases, you shall to pay 50% of the delivery cost. If the order is sent, it will be cheaper to get it at the same address or wait for the return and pay for the delivery again.
Orders are sent in semi-automatic mode. Please check all data before sending the order.
We accept payments in a variety of ways. We are constantly introducing new payment methods and try to follow the preferences of customers.
Are there any electronic payment methods?
We accept QIWI and PayPal.
May I pay by bank card?
Yes sure. We accept VISA, Mastercard and MIR directly after order on our website. The payment is processed through QIWI bank page (only in Russian, but there're only the sum and fields for you card data, it's hard to get confused).
What is PayPal?
PayPal is electronic payments system that guarantee you receive your goods. If you didn’t receive what you ordered, or receive nothing, and the seller doesn’t meet you, you can dispute the purchase and get your money back. Protection is valid 180 days after purchase. PayPal requires a bank card to pay, registration is not needed to make the first payment. System rules may differ in different countries.
May I pay by cash transfer Contact, Western Union, Unistream and so on?
Sure you can, if your order is from 9.000 ₽ (around 100€). After placing the order you'll recieve an email containing payment data.
What payment methods are available for legal entities?
For Russian legal entities (and for private persons too), we offer bank payments (orders more than 5.000 ₽). These payments are available only in Russia. Such payments are protected by the state. It is possible to conclude a standard or non-standard contract.
Do you have an IBAN?
Yes, you can pay on IBAN in Europe. Please choose your option in the shopping cart during ordering.
I'm in Great Britain. How to pay?
You can pay for your order on the bank account in Great Britain. No international transfers! Please choose your option in the shopping cart during ordering.
I'm in Australia. How to pay?
You can pay for your order on the bank account in Australia. No international transfers! Please choose your option in the shopping cart during ordering.
I'm in Poland. How to pay?
You can pay for your order on the bank account in Poland. No international transfers! Please choose your option in the shopping cart during ordering.
Can pay I cash?
Yes, to courier in Moscow and St. Petersburg.
I'll order it, and think about the payment later.
You should be able to pay for your order immediately! You need to familiarize yourself with the payment methods (read their description), select one and prepare for payment (make sure that you have access to this payment system and have enough funds in your account). If you are making a money transfer, remember that the order is waiting for payment only 1 day (and on weekends and holidays, too, 1 day). After that (without payment), it will be canceled. If you need more time to pay, please notify the store!
Several unpaid orders in our store from one customer can lead to negative consequences (blocking).
Can I order while the product is available, and pay later?
No. It's violation of our rules. But you can ask your bank for a credit card and pay with that credit card. And pay off the debt later, usually up to 50 days of interest is not charged.
Full terms of work and the contract with the buyer.